What is your return policy?
10 days for refund or exchange of hard goods (including: vases, unused candles/holders, etc) - must have a receipt in order for exchange or refund to happen.
In the interest of keeping our staff and customers safe, we are unable to accept returns of any perishable goods such as fresh or dried flowers, chocolate, tea, treats or plants, as we are unable to effectively sanitize these items without compromising their quality.
Custom orders and personalized items are not eligible for refunds or returns.
Sale items are not eligible for refunds or returns.
What if my item is damaged of defective?
Please let us know ASAP if anything you received is in any way damaged or not in working condition via email at firstname.lastname@example.org with photos and your order number. If there is a floral quality issue, please follow the floral care instructions that arrived with your order. If the issue persists please email us with photos and your order right away so we can make it right :)
What is the turnaround time on fresh flower arrangements and custom orders?
As these items are each made to order, they may take up to 2 business days to be completed. These items Fresh Flower Arrangements, Dried Flower Arrangements, Dried Flower Cloches, Wreaths and anything requiring specific customization. We do work through orders on a first come first come basis so please keep that in mind and order well in advance!
When are order pickup times?
Once you have received confirmation that your order has been completed, it should be picked up as soon as possible. We will always keep your order in our flower fridge until it is picked up, however we want to make sure your order is as fresh as possible and looking it's best - so please do plan to pick up as soon as possible! If you wish to place your order for a later date, please let us know by indicating what day/time you would like your order to be ready for in the special instructions box, and we will prepare it accordingly.
Do you offer delivery?
We do! We are proud to partner with a third-party courier service, BLSH, to ensure a smooth delivery of your order. As you are checking out on our website, you will be asked to select Pickup or Local Delivery. Simply enter your details and we'll take care of the rest! For more information please visit our Delivery and Returns page.