Delivery + Returns

Local Delivery

We have partnered with a local delivery company, BLSH (Buy Local Stay Home). You have the option to choose Local Delivery at checkout by entering the postal code the package will be delivered to and specifying the date for delivery.

Any recipient with a residential address will be advised to opt-in to text communications with BLSH. Recipients will receive text communications on driver arrivals and pictures for delivery when an item is not handed directly to a recipient. Should a recipient opt-out of text communications the Vendor acknowledges this may result in the recipient missing important delivery information, such as expected courier arrival time.

BLSH will provide a 2 hour window to the recipient for expected delivery the night before.

Delivery window is between 11:00am - 8:00pm.

If you have any special instructions for the courier in terms of where or how to deliver the package, please leave a comment in the "notes" section at checkout.

From time to time our drivers arrive at the delivery destination and are unable to hand the order to the intended recipient. This most often occurs in multi tenant property where either

  1. We are unable to access the building because of missing customer information
  2. The concierge refuses to accept orders on a tenant’s behalf.

In this instance BLSH will attempt delivery for up to 5 minutes but may be forced to leave any items in an area the driver determines is most suitable for the recipient to collect later. In every such instance the driver will contact dispatch who will follow-up with the recipient to provide photos/explanation of the circumstances. BLSH will also inform the Vendor of any such instance.

Toronto, Mississauga, and Scarborough have a delivery charge of $10 CAD. All other cities noted below will be charged $15 CAD.

Delivery Area and Dates 

* please note we may not deliver to your exact postal code address. At checkout you will have the opportunity to enter your postal code to see if we deliver to your exact area.

Wednesday - Sunday

- Toronto
- Mississauga
- Scarborough

Wednesday, Friday, Sunday

- Oakville
- Milton
- Burlington
- Hamilton
- Newmarket
- Thornhill
- Richmond Hill
- Markham
- Woodbridge
- Maple
- Brampton
- Whitby/Durham

Return Policy

What is your return policy?
  • 30 days for refund or exchange of hard goods (including: vases, unused candles/holders, etc) - must have a receipt in order for exchange or refund to happen
  • In the interest of keeping our staff and customers safe, we are unable to accept returns of any perishable goods such as fresh or dried flowers, chocolate, tea, treats or plants, as we are unable to effectively sanitize these items without compromising their quality.
  • Custom orders and personalized items are not eligible for refunds or returns.
  • Sale items are not eligible for refunds or returns.
What if my item is damaged of defective?
Please let us know ASAP if anything you received is in any way damaged or not in working condition via email at with photos and your order number. If there is a floral quality issue, please follow the floral care instructions that arrived with your order. If the issue persists please email us with photos and your order right away so we can make it right :)