DELIVERY + RETURNS
Local Delivery
We have partnered with a local delivery company, Starling. You have the option to choose Local Delivery at checkout by entering the postal code that the package will be delivered to and specifying the date for delivery.
Order recipients will be texted and asked to opt-in to text communications with Starling. Recipients will receive a text upon driver arrivals and pictures of where the delivery has been left, (if an item has not been handed directly to a recipient and has been deemed safe to leave outside the residence). Opting out of text communications may result in the recipient missing important delivery information, such as expected courier arrival time.
The delivery window is between 11:00am - 8:00pm.
If you have any special instructions for the courier in terms of where or how to deliver the package, please leave a comment in the "notes" section at checkout.
From time to time our drivers arrive at the delivery destination and are unable to hand the order to the recipient. This most often occurs in multi-tenant property where either:
- They are unable to access the building because of missing customer information
- The concierge refuses to accept orders on a tenant’s behalf.
In this instance Starling will attempt delivery for up to 5 minutes but may be forced to leave any items in an area that the driver determines is most suitable for the recipient to collect later. In every such instance the driver will contact dispatch who will follow-up with the recipient to provide photos/explanation of the circumstances. Starling will also inform Euclid Farms of any such instance.
Toronto, Mississauga, and Scarborough have a delivery charge of $12 CAD. All other areas noted below will be charged $17 CAD.
Delivery Area and Dates
At checkout you will have the opportunity to enter your postal code to see if we deliver to your exact area.
Wednesday - Sunday deliveries
- Toronto
- Mississauga
- Scarborough
Return Policy
- 10 days for refund or exchange of hard goods (including: vases, unused candles/holders, etc) - must have a receipt in order for exchange or refund to happen.
- In the interest of keeping our staff and customers safe, we are unable to accept returns of any perishable goods such as fresh or dried flowers, chocolate, tea, treats or plants, as we are unable to effectively sanitize these items without compromising their quality.
- Custom orders and personalized items are not eligible for refunds or returns.
- Sale items are not eligible for refunds or returns.