DELIVERY + RETURNS
Local Delivery
We have partnered with a local delivery company, Starling. You have the option to choose Local Delivery at checkout by entering the postal code that the package will be delivered to and specifying the date for delivery.
The cut-off time for selecting delivery at checkout is 11:00am the day before the desired delivery date. Unfortunately, we can't make any exceptions to this. If you require a same-day order or you miss the cut-off time, our store is open for pickup from 11am-6pm. Alternatively, if you call an Uber Package to the shop, we can make sure that the order is safely handed off to the driver.
The delivery window is between 11:00am - 7:00pm. Order recipients will be texted and asked to opt-in to text communications with Starling. Recipients will receive a text in the morning with a delivery window, and a text upon arrival with pictures of where the delivery has been left, (if an item has not been handed directly to a recipient and has been deemed safe to leave outside the residence). Unfortunately, since Starling is a third party courier service, if you reach out to our store we will not able to provide specific delivery times. Starling couriers are given a new pickup and drop-off schedule daily, so delivery times may vary. Opting out of text communications may result in the recipient missing important delivery information, such as expected courier arrival time.
PLEASE NOTE: Euclid Farms is not responsible for flowers that experience issues due to heat/cold as a result of being left outside for too long. Please ensure that the recipient will be home on the day of delivery and that the flowers are promptly brought inside.
When sending out orders for delivery, we only provide our couriers with the name of the recipient, not the name of the sender. If you would like to ensure that the recipient knows who has sent them a gift, please make sure to include a note for them in the "notes" section at checkout.
If you have any special instructions for the courier in terms of where or how to deliver the package, please leave a comment in the "notes" section at checkout. From time to time our drivers arrive at the delivery destination and are unable to hand the order to the recipient. This most often occurs in multi-tenant properties where either:
- They are unable to access the building because of missing customer information
- The concierge refuses to accept orders on a tenant’s behalf.
In this instance Starling will attempt delivery for up to 5 minutes but may be forced to leave any items in an area that the driver determines is most suitable for the recipient to collect later. In every such instance the driver will contact dispatch who will follow-up with the recipient to provide photos/explanation of the circumstances. Starling will also inform Euclid Farms of any such instance.
Toronto, Mississauga, and Scarborough have a delivery charge of $12 CAD.
Delivery Area and Dates
At checkout you will have the opportunity to enter your postal code to see if we deliver to your exact area.
Wednesday - Sunday deliveries
- Toronto
- Mississauga
- Scarborough
Because we receive our flowers late in the day on Mondays and Tuesdays, we do not offer deliveries on those days. This is to ensure that you are being given the best quality and most long lasting flowers possible!
If your order is being delivered to a hospital, please reach out to us directly, as there are several extra steps that need to be taken, and the price of delivery will be much higher.
Return Policy
- 10 days for refund or exchange of hard goods (including: vases, unused candles/holders, etc) - must have a receipt in order for exchange or refund to happen.
- In the interest of keeping our staff and customers safe, we are unable to accept returns of any perishable goods such as fresh or dried flowers, chocolate, tea, treats or plants, as we are unable to effectively sanitize these items without compromising their quality.
- Custom orders and personalized items are not eligible for refunds or returns.
- Sale items are not eligible for refunds or returns.