What is your return policy?
- 30 days for refund or exchange of hard goods (including: vases, unused candles/holders, etc) - must have a receipt in order for exchange or refund to happen
- In the interest of keeping our staff and customers safe, we are unable to accept returns of any perishable goods such as fresh or dried flowers, chocolate, tea, treats or plants, as we are unable to effectively sanitize these items without compromising their quality.
- Custom orders and personalized items are not eligible for refunds or returns.
- Sale items are not eligible for refunds or returns.
What if my item is damaged of defective?
Please let us know ASAP if anything you received is in any way damaged or not in working condition via email at firstname.lastname@example.org with photos and your order number. If there is a floral quality issue, please follow the floral care instructions that arrived with your order. If the issue persists please email us with photos and your order right away so we can make it right :)